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Vivint

Name: Vivint
Rating: 4.3 (165000 reviews)

Vivint Home

4.3

Rating

1,000,000+ Downloads

26.1.300 Version

Category: House & Home
Price: free
Age Rating: Everyone
Rating: 4.3
Available on: /
Updated on: Jun 26, 2026

Pros & Cons

Pros

Smart home integration enhances daily convenience
24/7 professional monitoring ensures peace of mind
User-friendly app allows remote control anytime
Customizable security plans fit individual needs
Energy management features reduce utility costs

Cons

High monthly fees can strain budgets
Limited customer service availability frustrates users
Complex installation process may require professional help
Equipment can become outdated quickly over time

Real Experience Using Vivint

Application Scenarios

The Vivint app is designed for users who prioritize home security and automation. It excels in a variety of scenarios, making it suitable for homeowners, renters, and even small business owners. Users can remotely monitor security cameras, adjust smart thermostats, control lighting, and manage door locks, all from their mobile devices. For instance, if you’re on vacation, you can use the app to check in on your home’s security feeds, ensuring everything is as it should be. Additionally, the app integrates with various smart home devices, allowing for seamless management of all your connected gadgets. This versatility means Vivint caters to a wide range of lifestyles, whether you’re a busy professional, a tech enthusiast, or someone simply looking to enhance home security.

User Experience

Navigating the Vivint app is generally a straightforward experience. The interface is clean and intuitive, making it easy for users of all ages to familiarize themselves with the functionalities. Users appreciate the live camera feeds and the ability to receive real-time alerts about any unusual activity around their home. The app also allows for customization, such as setting schedules for lights or temperature, which enhances convenience. However, some users have reported occasional glitches or delays in notifications, which can be frustrating during critical moments. Overall, the user experience is positive, with many praising the app’s reliability and the peace of mind it provides.

Pricing

The pricing structure for Vivint can be considered on the higher end of the market, reflecting its premium features and robust technology. Users typically pay an upfront cost for hardware installation, followed by a monthly subscription fee that covers monitoring services and access to the app. While this may seem steep, many users feel that the investment is justified given the level of security and convenience offered. Additionally, potential customers should watch out for promotional deals, which can significantly reduce initial costs. Overall, while the pricing may deter budget-conscious consumers, those seeking advanced security solutions often find value in what Vivint provides.

Updates & Support

Vivint is committed to providing timely updates to enhance app performance and security features. Regular updates help to fix bugs and introduce new functionalities, keeping the app relevant in the ever-evolving tech landscape. Customer support is readily available through multiple channels, including phone, chat, and email, which users find beneficial. The support team is generally responsive and knowledgeable, assisting users with both technical issues and general inquiries. However, some users have reported longer wait times during peak hours. Overall, the combination of consistent app updates and strong customer support contributes to a positive user experience.

Security & Privacy Review

The Vivint app prioritizes user security and privacy, implementing robust measures to protect sensitive information. The app employs end-to-end encryption for data transmission, ensuring that user interactions remain confidential and secure from potential breaches. Vivint is transparent about its data handling practices, outlining in its privacy policy how personal information is collected, used, and shared. Users are required to grant specific permissions for optimal functionality, including access to location services for real-time monitoring and alerts. While these permissions enhance the user experience, it is crucial for users to review and manage them according to their comfort level. Vivint assures users that personal data is not sold to third parties, and data retention policies are in place to limit the duration of information storage. Additionally, the app provides users with control over their data, allowing them to update settings or delete their account as needed. Overall, Vivint demonstrates a commitment to maintaining high standards of security and privacy, making it a reliable choice for home automation and security management.

Get Installation Details

Google Play

App Store

User Reviews

Sandra Lange

2025/05/18

The latest update causes the app to freeze, and you have to force stop it and then open it again for it to work. Also, video playback is hit and miss, and sometimes it will jump from the day you are scrolling to some previous day's feed. The video will also get stuck on a certain minute of the day, and you can't play another. Receive error of it can't play it. It worked better before the most recent update. Please fix this. Thank you.
Timothy Sundquist

2025/10/15

Terrible. For how much the system costs (monthly fees plus equipment) you would expect it to work. The app is glitchy, the "smart" features are constantly failing, the camera constantly goes offline, and the package recognition system is utterly worthless. We've had numerous packages stolen and half the time the deter sound doesn't even go off. I'm fed up, have been fed up for a long time but we're stuck with the stupid thing. Maybe this will deter someone from making my mistake.
Orrin Bare

2024/12/05

It worked well at first but now barely works at all. I can't load camera events, can't use 2 way communication through either of the cameras on any device, door lock and garage doesn't update status. Recently started getting duplicate notifications for every camera event. It's so annoying and so distracting with the fake notifications that I've stopped looking at them which defeats the whole purpose. Can't wait for my contract to be up, nothing works the way it's supposed to.
Sarah Harmon

2025/03/13

Update 3/12/2025 The app is worse than ever. I can't retrieve any video recordings, and it skips around on the times. Fix it already! When we first bought the system everything had worked as it should. Now a couple years later we have had nothing but issues with both the app and the system. We paid entirely too much money for the garbage this has turned into. Wish there was a way to get a refund since it's not performing as it should. My advice? Don't waste your money with this system.
LoLo Hanna

2025/01/07

For me, right now, my problem is more of an app issue than equipment. Mine keeps saying someone is at your door, but no one is there. It happens all times o the night and wakes me up. There is no way to stop it, or I can't figure it out. I even tried to reduce the zone sensitivity thinking that would work , since that is what Google told me to do. It worked fine until the last update. App won't show some recordings either.

Review Source: Google Play store public user reviews.

FAQ

Does Vivint collect my personal data?

Yes, Vivint collects personal data to enhance user experience, improve services, and ensure security, but it adheres to privacy policies to protect user information.

Does Vivint offer a free trial or free version?

Vivint does not typically offer a free trial or a free version; however, they may provide promotional deals or discounts for new customers.

Does Vivint require an internet connection?

Yes, Vivint requires a stable internet connection to function properly, as it relies on cloud services for monitoring and control of connected devices.

How can I contact support or send feedback for Vivint?

You can contact Vivint support through their customer service phone number, email, or by using the chat feature on their website, and feedback can be submitted through the same channels.

How do I manage or cancel my Vivint subscription?

You can manage or cancel your Vivint subscription by logging into your account on the Vivint website or app, or by contacting customer support for assistance.

How to use Vivint

How can I contact Vivint customer service?

You can reach Vivint customer service by calling 1-800-216-5232 or using the chat feature in the Vivint app.

How do I activate my Vivint system?

To activate, log in to the app, go to "System Settings," and follow the prompts to complete activation. Ensure your equipment is properly installed.

How do I log in to the Vivint app?

Open the app, enter your email and password, then tap "Log In." If you forget your password, use the "Forgot Password?" link.

What is the customer number for Vivint?

The customer number for Vivint is usually provided in your account details; you can also find it in the app under account settings.

What's New

Version 26.7.100:Detection BoxesWe’ve made it easier to understand what’s happening at a glance.See smart detection boxes around people and packages in your camera eventsZoomed-in thumbnails help you quickly identify what triggered the recordingGet clearer, more useful context without opening every clipPrefer a cleaner view? You can turn Detection Boxes off anytime in Activity Settings.If you have any questions or experience any problems, please reach out to us at [email protected]