AppFolio, Inc.
3.5 
Category: House & Home
Price: free
Age Rating: Everyone
Rating: 3.5
Available on: /
Updated on: Jun 17, 2026
Tenants can submit maintenance requests directly through the Online Portal, ensuring that issues are logged and addressed in a timely manner. This transparent tracking system allows property managers to prioritize tasks and keep tenants informed about the status of their requests.
The platform supports secure online payment options, allowing tenants to pay rent conveniently from anywhere. This feature not only streamlines the payment process but also helps property managers keep track of transactions and reduce late payments, enhancing overall efficiency.
With built-in messaging features, the Online Portal facilitates seamless communication between property managers and tenants. Users can send and receive messages instantly, ensuring that questions are answered quickly and concerns are addressed promptly, fostering a strong community connection.
The Online Portal by AppFolio boasts a clean and intuitive interface, making it easy for users to navigate through their accounts. This simplicity ensures that both property managers and tenants can efficiently access the information they need without feeling overwhelmed by unnecessary complexity.
Access your account anytime, anywhere with ease. Effortless online rent payments save time and hassle. Streamlined maintenance requests improve tenant satisfaction. Convenient document sharing enhances communication efficiency. Real-time insights help manage properties effectively. 
Limited customization options for property management templates Slow customer support response times Higher fees compared to competitors Learning curve for new users can be steep The Online Portal by AppFolio is primarily designed for property management, making it ideal for landlords, property managers, and tenants alike. Users can leverage the app for a variety of scenarios, such as managing rental properties, tracking maintenance requests, and making online payments. Whether you are a property manager overseeing multiple units or a tenant looking to streamline your rental experience, this app caters to both parties efficiently. Landlords can easily communicate with tenants, share important updates, and ensure smooth operations through features like document sharing and maintenance tracking. For tenants, the ability to pay rent online, submit maintenance requests, and access important documents provides a seamless experience that minimizes hassles and enhances transparency.
The user experience of the Online Portal is generally positive, marked by an intuitive interface that simplifies navigation. Users appreciate the clean layout and easy-to-find features, which are designed with both landlords and tenants in mind. The app's dashboard offers a quick overview of important tasks, upcoming payments, and maintenance requests. Many users report a significant reduction in administrative burdens, as the app automates many processes, such as rent collection and tenant communications. The mobile version of the app is particularly praised for its functionality, allowing users to manage their properties on-the-go. However, some users have noted occasional bugs and slow loading times, which can disrupt the otherwise smooth experience. Overall, the app is well-received for its clarity and efficiency.
The pricing structure for the Online Portal by AppFolio is competitive, with various plans available to meet different needs. The basic plan is suited for small property managers or individual landlords, while larger enterprises can opt for more comprehensive packages that include advanced features. Many users find that the investment pays off due to the time-saving capabilities and increased efficiency in managing properties. While some may find the cost a bit steep, particularly for smaller operations, the value derived from the app’s functionalities is often deemed worth the expense. AppFolio also offers a free trial, allowing potential users to explore the platform before committing to a subscription.
AppFolio regularly releases updates to improve functionality and address user feedback, which is a significant plus for many users. The company provides extensive support through various channels, including a comprehensive knowledge base, email support, and phone assistance. Users can find answers to common questions and access guides that help them maximize the app’s features. Response times for customer support are generally quick, which enhances user satisfaction. However, some users have expressed a desire for more robust community features, such as forums for peer support. Overall, the support and regular updates help maintain a user-friendly experience while ensuring that the app keeps pace with the evolving needs of property management.
Security & Privacy Review
NEED HELP ASAP!!!! I selected an old residence within the app, and it shows "Something went wrong, we are having trouble connecting your account" and I am unable to switch it to the current location! I am locked out from the app because of a stupid coding choice. All I need is to be able to change the rental location to my current, but every time I log in, it defaults to the old location then shows I can't be connected. FIX IMMEDIATELY!!!
The one thing that is just the worst about this app is that it FORCES you to pay $10 extra when paying rent with a debit card or 2.99% with credit. This is something that shouldn't ever be done especially since it's not listed in the contract. Things are expensive enough without needing to pay this app. I know with my business pay sites, I eat those charges myself. The app needs to disclose this.
The app has worked well for submitting payments and maintenance requests. But as of the end of this month (July 2023) they will now be charging an additional fee for all forms of payment. Previously there would be a fee for using credit cards and debit cards but no fee for using an eCheck to pay rent. Now they are changing that policy to squeeze out even more money from renters. Just frustrated that every single online payment now comes with some sort of fee.
Why can't I set a recurring payment based on day of the week instead of only by date? Being able to set a payment every 25th of the month or whatever is useless for spacing out payments. There should absolutely be a recurring payment option for ever week, two week, four weeks, etc. Most people get paid based on day of the week (every other Friday, etc) not based on date. It is very confusing and frustrating that the only option is a recurring date.
This app is frustrating! I paid my rent a week early this month, but apparently that wasn't a good thing. Being, a week later the app withdrew another rent payment for that month when it already confirmed the bill was paid. My account was frozen until the issue was addressed. Then there was an issue between my bank and property management company, I was reimbursed the rent payment the app withdrew by error, but now I have to pay for a NSF charge. Tenants aren't able to contact this company!
Review Source: Google Play store public user reviews.
Yes, Online Portal by AppFolio collects personal data such as your name, contact information, and payment details in order to provide services and improve user experience, adhering to data privacy regulations.
Online Portal by AppFolio typically does not offer a free version, but it may provide a free trial period for new users to explore its features before committing to a subscription.
Yes, Online Portal by AppFolio requires an internet connection to access the platform and utilize its features, as it is a cloud-based application.
You can contact support for Online Portal by AppFolio through their help center, where you can find resources, submit a support ticket, or use live chat options. Feedback can typically be sent through the app or website as well.
To manage or cancel your Online Portal by AppFolio subscription, you can log into your account and navigate to the subscription settings, or contact customer support for assistance with the process.
Yes, you can log into your AppFolio account from any device with internet access using your login credentials.
Yes, you can update your login information by accessing the account settings once logged in. Look for the "Profile" or "Account" section.
You can reach AppFolio customer service by emailing support
After registration, check your email for an activation link from AppFolio. Click the link to complete your account activation.
Your customer number is typically provided in welcome emails or account statements. If you can't find it, contact customer service for assistance.
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