U-Haul International
3.3 
Category: Travel & Local
Price: free
Age Rating: Everyone
Rating: 3.3
Available on: /
Updated on: Jul 6, 2026
U-Haul offers a variety of rental options to suit your needs, whether you're moving across town or across the country. Choose from trucks, trailers, and towing equipment, allowing you to pick the perfect vehicle for your size and distance requirements, making your move as convenient as possible.
U-Haul goes beyond just rentals by offering a comprehensive selection of packing supplies, including boxes, tape, and protective materials. Additionally, their online resources provide valuable tips and guides for packing and moving, helping you to streamline your entire process.
The U-Haul app simplifies your moving experience by allowing you to manage your reservations, track your rental status, and access helpful resources all in one place. With an intuitive design, it ensures that you can navigate your moving process effortlessly, keeping everything right at your fingertips.
With thousands of locations across the United States and Canada, U-Haul ensures you can find a rental spot nearby. This extensive network makes it easy to pick up and drop off your equipment, providing flexibility and convenience for your moving schedule.
Affordable rental options for every budget Wide variety of truck sizes available Convenient locations across the country Flexible rental periods to suit your needs Easy online booking and management features 
High rental costs can quickly add up Limited availability of certain vehicle sizes Inconsistent customer service experiences reported Hidden fees may surprise renters at checkout The U-Haul app is designed to cater to a variety of moving and rental needs, making it an essential tool for individuals and families planning a move. Whether you’re relocating across the street or across the country, the app allows you to easily reserve trucks, trailers, and moving supplies. Users can also find storage options for their belongings, making it convenient to manage their moving logistics in one place. The app is especially useful during peak moving seasons, providing real-time availability of vehicles and equipment. Additionally, it offers features for businesses that require moving assistance, ensuring that the app meets diverse user needs.
The user experience of the U-Haul app is generally positive, characterized by its straightforward interface and intuitive navigation. Users appreciate the ability to book rentals quickly, with step-by-step guidance throughout the process. The app’s design is clean and uncluttered, allowing users to find what they need without unnecessary distractions. Many users highlight the convenience of managing reservations, including the option to modify or cancel bookings with ease. However, some users have reported occasional glitches, particularly during high traffic times when demand is at its peak. Overall, the app effectively simplifies the moving process, making it accessible for users of all ages and tech-savviness.
The pricing structure within the U-Haul app is transparent and competitive, providing users with various options to fit different budgets. Renting a truck or trailer is priced based on the duration of the rental and the distance traveled, ensuring that users only pay for what they need. The app also offers a range of moving supplies at reasonable prices, from boxes to packing materials, which can be conveniently added to the rental order. Users have mentioned that while some fees can add up, especially with mileage charges, the overall value remains high considering the quality of service and equipment provided. Promotions and discounts are frequently available, encouraging users to explore cost-effective options.
The U-Haul app regularly receives updates that enhance its functionality and user experience, with improvements based on customer feedback. Users can expect periodic enhancements that address bugs and introduce new features, such as updated payment options or enhanced tracking capabilities. Support is readily available through the app, featuring a comprehensive FAQ section and the option to contact customer service directly for assistance. Many users have reported positive experiences with the support team, noting their responsiveness and willingness to resolve issues promptly. Overall, the combination of regular updates and reliable customer support contributes to a satisfying user experience.
Security & Privacy Review
absolutely horrible. They push everything to be done on this app and it never even works. I can't even sign in. after entering my phone number and clicking sending one time code, it says oops something went wrong. reaching out to support and all they said was "oh we had an update, you need to update your app". well no, it is updated. it is just useless junk. and then they send you text messages with a link, but it doesn't work on web, it requires this non-functioning app.
this app crashes when you try to sign in to your account. I click the button to sign in, it asks for a verification code from my phone, as soon as the code comes in, the app destabilizes and crashes. This makes actually logging in impossible, which meant we had to do the reservation with the clerk inside, as they now push all reservation activities through an app that doesn't work. I have an S25 ultra, so this was not a result of an obscure or old phone.
This is application is simply riddled with problems. The check-in process tends to hang. It won't accept pictures after several attempts for check-in or check-out. Information about business hours is out-of-date for some locations. The chat features text box blocks the keyboard on some phones, making it useless. The location feature is inaccurate. Poor execution all around.
Viewing orders works when it works, but when it comes to uploading the information I get texts and email requests to upload, the app stalls out on a loading screen. I get randomly signed out often. And now, I cannot use the app at all, as I am forced to agree to terms and conditions. When I agree to the terms and conditions, the page moves on to the exact same page of terms and conditions. No matter how many times I agree the app never moves past this.
The checkout and return process in the app is riddled with bugs. You can get entirely through the process of submitting and taking pictures of the whole car and it will forget and take you back to the home screen when hitting submit. I would recommend going to a physical location if you can. I spent multiple hours between the app and their support phone line just to get in and out of the truck.
Review Source: Google Play store public user reviews.
Yes, U-Haul collects personal data such as name, address, contact information, and payment details to facilitate services and improve user experience, as outlined in their privacy policy.
U-Haul does not offer a free trial or free version; however, their app is free to download, and you only pay for the services you use.
Yes, U-Haul requires an internet connection to access its app features and complete transactions like reservations and payments.
You can contact U-Haul support through their website's help section, by calling their customer service number, or by using the feedback option within the app.
Since U-Haul does not have a subscription model, you can manage or cancel your rental or storage reservations directly through the app or website.
Yes, you can activate your U-Haul account by following the instructions in the activation email sent to you.
Yes, you can log in to your U-Haul account using the mobile website or the U-Haul app.
If you didn't get the activation email, check your spam folder or request a new activation email through the U-Haul website.
You can contact U-Haul customer service by calling their toll-free number or by visiting their website for live chat options.
To log in, visit the U-Haul website and enter your email and password in the login section.
Version 3.11 - What’s NewNew: We've streamlined the login experience for U-Haul Business Account customers.Improved: The Orders tab shows more order history with enhanced filtering.Added: You can now back up content saved in the My Belongings Organizer® tool with Google Photos backup support. Fixed: Minor bug fixes and improvements.
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