Hotels.com LP
4.8 
Category: Travel & Local
Price: free
Age Rating: Everyone
Rating: 4.8
Available on: /
Updated on: Jul 2, 2026
Hotels.com offers intuitive search filters that help you narrow down your options based on price, amenities, and location. With just a few taps, you can find the perfect stay that meets your specific preferences, making the booking process efficient and hassle-free.
Unlock incredible savings with exclusive deals available only through Hotels.com. Whether you're planning a weekend getaway or an extended vacation, these limited-time offers can help you score the best rates on hotels, ensuring you stay within budget without compromising on quality.
Need a place to stay on short notice? Hotels.com excels in last-minute bookings, providing a wide range of options that you can secure instantly. This feature is perfect for spontaneous travelers looking for flexibility without sacrificing comfort.
Join the Hotels.com Rewards program to earn free nights with every booking. For every ten nights you stay, you receive a night free, making it a fantastic way to save on future travels while enjoying your favorite accommodations.
Wide selection of accommodations, from budget to luxury options. User-friendly interface makes booking quick and easy. Exclusive deals and discounts for members save you money. Transparent customer reviews help you make informed decisions. Flexible cancellation policies give you peace of mind when traveling. 
Limited customer service options can lead to unresolved issues. Booking changes may incur unexpected fees and penalties. Some listings lack accurate descriptions, causing potential disappointments. Hotels.com is an indispensable tool for travelers seeking convenient and reliable accommodation options. Whether you’re planning a weekend getaway, a business trip, or a family vacation, this app caters to a wide range of scenarios. If you find yourself in a new city and need a place to stay on short notice, the app’s last-minute booking feature is a lifesaver. Additionally, the platform allows users to filter searches based on specific preferences such as price range, amenities, and property type, making it easier to find the perfect match for your needs. For those who enjoy exploring unique accommodations, the app also offers a variety of options, from luxurious hotels to cozy bed-and-breakfasts.
The user experience on Hotels.com is streamlined and intuitive. Upon opening the app, users are greeted with a clean interface that promotes easy navigation. Searching for hotels is straightforward, as you can input your destination, travel dates, and number of guests. The results are presented in a visually appealing manner, complete with images and key details about each property. Users can save their favorite hotels and access them easily for comparison. The booking process is efficient, with multiple payment options available, ensuring a hassle-free experience. Additionally, the app provides user reviews and ratings, which enhance the decision-making process by offering insights from fellow travelers.
Hotels.com stands out with its competitive pricing and frequent promotions. The app offers a price match guarantee, which means if you find a lower price on another site, they will match it. Furthermore, users can benefit from the Rewards program, where every 10 nights booked earns you 1 free night. This feature is particularly appealing for frequent travelers, as it offers significant savings over time. While some may find additional fees associated with certain bookings, the overall value remains attractive, especially considering the extensive range of accommodations available.
The developers behind Hotels.com are committed to providing regular updates to enhance app functionality and user experience. Frequent updates introduce new features, improved search algorithms, and seasonal promotions, keeping the app fresh and user-friendly. In terms of support, the app offers a robust customer service system, including live chat, email, and a comprehensive FAQ section. Users can quickly resolve issues or get assistance with their bookings, ensuring peace of mind while planning their travels. Overall, the combination of consistent updates and responsive support makes Hotels.com a reliable choice for travelers.
Security & Privacy Review
Google Play 
App Store 
Keeps refusing reservation payments *after* sending me an email saying it's been confirmed, resulting in funds sitting in pending status for about 10 days before finally refunding. Their customer service claims it's a security issue but will not elaborate. I'd been using the same account with them to book places for years now but only ran into this issue with my most recent vacation attempt that just ended up just causing me more stress instead.
I am very disappointed in this process on the app. Usually if you cancel in advance they will refund your money. I booked on the wrong weekend for my trip. I tried to change the dates and the price doubled. seeing that they already have the money for the trip I needed to cancel, wait for the refund and rebook. Needless to say I never received my refund and my sister had to book through another app not wanting to risk her money. traveling without money sucks.😞 Do better!
Straight forward pricing, easy to use layout, basic processing of information, no extra surprise fees, options to reserve and pay when checking in, or pay ahead of checking on. They will communicate and advocate for you to the hotel directly, in the event of a family emergency if you end up needing to cancel your reservation and you do not check-in. Your stay history is automatically saved as well.
I'll just say that I am glad they are in the process of renovation which I don't recall them mentioning it before I booked. (maybe I overlooked it) the pics online were beautiful. When we pulled up I was not prepared for the place to be opposite of that. They seem to be renovating the main areas however I hope that the rooms will follow. The carpets are stained, the inside of the room was dingy, old looking. The bathroom was the absolute worst. Ceilings peeling, stained head boards.
Horrible app. Changed dates from what I searched. Had to book a last minute room which the agent said wasnt available, but it was. Then they canceled out the date they changed and didn't refund me any of my money. Going to be disputing this with my credit card. Definitely going to stick to booking directly through Capital One Travel or American Express.
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback through the app or the Hotels.com website, often found in the customer support or contact us sections.
Yes, Hotels.com: Travel Booking collects personal data such as your name, email address, and payment information to facilitate bookings and improve user experience, as outlined in their privacy policy.
Yes, Hotels.com: Travel Booking allows users to access their bookings and certain app features offline after initially loading the necessary data while connected to the internet.
Since Hotels.com: Travel Booking does not operate on a subscription model, there is no need to cancel a subscription; users can simply stop using the app at any time.
Hotels.com: Travel Booking does not require a subscription fee; users can book services as needed without any ongoing costs.
If you didn't receive the activation email, please check your spam folder or request a new activation link through the login page.
Customer Numbers are unique to each account and cannot be changed. You may want to consolidate your bookings under one account.
You can reach Customer Service by calling the number on our website or using the chat feature for immediate assistance.
To activate your account, check your email for the activation link we sent you after your registration. Click the link to complete the process.
Log in to the app with your account, and your booking details will be displayed on the home screen for easy access.
We continue to update our app to help you find your perfect somewhere.
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