first direct
3.2 
Category: Finance
Price: free
Age Rating: Everyone
Rating: 3.2
Available on: /
Updated on: Jun 17, 2026
Experience peace of mind with first direct's round-the-clock customer support. Their dedicated team is available to assist you with any queries or issues, ensuring you have the help you need whenever you need it, making your banking experience seamless and stress-free.
Stay informed with first direct's instant notifications for transactions and account activity. Receive real-time alerts straight to your device, giving you complete control over your finances and enhancing your security by keeping you updated on your banking activities.
Set and track your savings goals effortlessly with first direct's innovative feature. This tool allows you to create personalized targets and monitor your progress, helping you stay motivated and on track to achieve your financial aspirations.
first direct offers a sleek and intuitive mobile app that makes banking a breeze. With easy navigation and a clean interface, users can manage their accounts, transfer money, and pay bills securely, all from the palm of their hand, anytime and anywhere.
Exceptional customer service available 24/7 for immediate assistance. No monthly account fees, maximizing your savings potential. User-friendly mobile app for easy banking on-the-go. Competitive interest rates on savings accounts for better returns. Innovative features like instant notifications keep you informed. 
Limited branch access can be inconvenient for in-person banking needs. Customer service may experience long wait times during peak hours. Some customers report issues with online banking functionality and app reliability. The first direct app serves as a comprehensive banking solution tailored for users seeking a seamless digital experience. It is particularly beneficial for individuals who prefer managing their finances on-the-go, whether they are checking their account balances, making transfers, or paying bills. The app is ideal for users who travel frequently, allowing them to access their accounts from anywhere in the world. Additionally, it caters to those who appreciate the convenience of mobile banking, enabling them to deposit checks, view transaction history, and set up alerts for account activity. For first direct customers, this app is an indispensable tool in day-to-day banking scenarios, as it streamlines everyday financial tasks and adds a layer of security with its biometric login features.
User experience is where the first direct app really shines. The interface is clean and intuitive, making navigation a breeze even for those who may not be tech-savvy. Upon logging in, users are greeted with a straightforward dashboard that provides a snapshot of their finances. Features such as customizable widgets allow users to prioritize and view the information that matters most to them. The app’s responsiveness is commendable; pages load quickly, and transactions are processed with minimal lag. Furthermore, the integration of helpful tools like budgeting calculators and spending trackers enhances the overall experience, empowering users to manage their finances effectively. Customer feedback often highlights the app’s reliability, with many users expressing satisfaction with the overall functionality and ease of use.
One of the most attractive aspects of the first direct app is that it is entirely free to download and use for customers of first direct. There are no hidden fees or subscription charges associated with the app itself, making it an excellent value for users. The app is designed to complement first direct’s banking services, which are also competitively priced. Customers can manage their accounts without worrying about additional costs, which is a significant advantage in today’s banking landscape. This free access allows users to enjoy a full suite of banking features without the burden of extra expenses, enhancing the overall appeal of the app.
The first direct app is regularly updated to enhance functionality and security. The developers actively listen to user feedback and incorporate improvements in response to customer needs. Updates often include bug fixes, new features, and security enhancements, ensuring that users have access to the latest technology. The app also provides a robust support system, with FAQs and customer service options readily available. Users can easily reach out for assistance through in-app messaging or direct contact with customer service representatives. This level of support fosters a sense of trust and reliability, making the first direct app not just a banking tool, but a partner in users’ financial journeys.
Security & Privacy Review
Google Play 
App Store 
Cheque scan is such a handy feature WHEN IT WORKS but is such a pain to use most of the time. The cheque front usually scans well but the un-annotated back is repeatedly scanned out of focus, and I've had cheques rejected for that in the past (even though back side un-annotated). I can find no way to trigger refocus. To rub it in, when rescanning, I have to redo the cheque front every time even though it was fine and the back was the only problem. Please fix! Please feel free to contact me.
Solid and reliable app, which allows me to do most things that I want to do. I'd *really* like to be able to deposit cheques through the app, by submitting a photo of the cheque. This effectively happens at the automated cheque deposit machines in HSBC branches, so it really ought to be possible via mobile banking. come on first direct, lead the way again!
Very frustrating, cannot install on my phone . Had the app until a few weeks ago and then F.D. informed me that the app was no longer supported on my phone and l would have to update it . My phone has had software updates recently but everything works fine ,why can they just not leave things alone ,was very happy with F.D.until this episode.
The app is ok, I guess what you can expect for free bankiny in 2023. The login is quite horrific though. It'd be a 2 stars just because of that. The one star is for the very poor customer support. They let my last request expire, after nearly two months. But they usually have no customer support at all, good luck I guess if you want to complain about a payment, I never use them for that anyway.
This app is not intuitive at all and lacks so many basic features. Such as digital receipts for bank transfers, (which can then be shared). Other banking apps offer this. This is basic. Many other things are missing. How hard can it be to add these features? Don't wait for us to tell you what's missing, take initiative and look at other apps, and make some improvements please.
Review Source: Google Play store public user reviews.
Yes, first direct collects personal data to provide banking services, enhance user experience, and comply with legal requirements, but they are committed to protecting your privacy.
first direct does not offer a free trial or free version, as it is a banking service that requires you to have an account with them.
Yes, first direct requires a stable internet connection to access your banking information and complete transactions within the app.
You can contact first direct support via the in-app messaging feature, phone, or through their website, where you can also submit feedback.
To manage or cancel your first direct account, you can contact customer support through the app or their website for assistance with the process.
No, your customer number is not available online, but you can find it on your account statements or by contacting customer service.
You can activate your first direct account by following the instructions in the activation email or by calling customer service for help.
You can reach first direct customer service by calling 03 456 100 100 or through online chat on our website.
To log in, visit the first direct website and enter your customer number and password in the login section.
Click on the 'Forgot Password?' link on the login page and follow the steps to reset your password.
We’ve been fine-tuning things behind the scenes. Bug fixes, performance improvements - the usual good stuff.
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